Managed WordPress
Our managed WordPress service takes care of your online business so you don’t have to making sure every update, security issue, maintenance tasks and optimizations are done with care.
Support is responsive and effective providing reliable and effective service to our customers.
Grow your business with affordable website support.
A website is not something you build and leave – keeping it up and running smoothly is vital – with our managed WordPress service, we will ensure your website is secure, up-to-date.
When a project is launched, most clients choose to stay with us for our enterprise level support, maintenance and continuous improvement services.
The fact that we have a dedicated internal support team working full time from Cape Town, makes us one of the few WordPress agencies able to provide end-to-end support solutions.
Ongoing support.
Our responsive and friendly team is available to provide ongoing support, ensuring your request are dealt with efficiently and clearly.
Our systems retain all correspondence on all issues, and customers can view all aspects of their requests in our support portal.
Proactive maintenance.
We proactively monitor your website for issues and perform regular maintenance tasks, ensuring your website is secure and performing optimally.
Backups, Updates, Monitoring and Reporting form the backbone of the managed WordPress service, reducing risk and ensuring the site is technically managed.
Improved website performance.
With our ongoing managed WordPress service & website optimization services, we improve website speed, user experience, and search engine rankings.
We monitor site speed using Google PageSpeed and provide monthly reports on performance.
Detailed reporting.
Our monthly report covers all aspects of our service, as well as Analytics and WooCommerce reporting along with SEO effectiveness.
The report, delivered on the 1st of every month, provides an abstracted and definitive snapshot of the site over the last month. A roll-up of all critical aspects of the site and its effectiveness.
Weekly reporting is available for customers on the Managed WordPress Business package, or for a small fee on any other package.
Enhanced security.
We implement industry-standard security measures to protect your website from hacks and malware attacks.
Monitoring for vulnerabilities is on-going and any issues are resolved with priority. Software updates significantly reduce risk of compromise.
Access to expertise.
Our team of experts is available to provide guidance and support for any website-related issues, from technical problems to content updates.
Maintenance & Updates
Managing plugins and themes is the biggest time consumer when it comes to WordPress maintenance and they have to be done, as much of the time they are fixing security holes.
SEO Site Audit
As a part of our Business service, we provide a detailed technical website report that covers all aspects of the site that effect SEO. We provide a content optimisation service, ensuring solid long-term results on Google. (SERPs)
Site Audit
As a one off service, we provide a detailed report on your website, and what can be done to optimise it and a clear WordPress maintenance solution.
Backup
If an update fails, or your website crashes, it’s imperative to have an up-to-date backup of your website. Our service takes the load off your mind by running scheduled backups.
Performance Check
The Performance Check gives you insight into what is happening with your website and how it’s performing.
An optimised website ensures a favourable user experience, and we strive to rank high on speed test platforms.
Content Changes
We offer any content changes and additions that fall into scope. This covers product, page, post changes, automations, or any other change required by the business.
Security Checks
The security check does a regular scan of all files on the site. It also checks for any database inconsistencies, or evidence of SQL injection or any brute-force attacks and general hardening.
Reporting
Our monthly report covers all aspects of our service. The report, delivered on the 1st of every month, provides an abstracted and snapshot of the site over the last month. A roll-up of all critical aspects of the site and its effectiveness.
Uptime Monitor
Uptime Monitor saves you time worrying about what websites are up, it notifies us if a website goes down & notifies us the reason to take action – from any web host.